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401(k) Account Access




Phone:  800-547-7754


Monday thru Friday

7:00am to 9:00pm CST



Phone:  800-967-9948


Monday thru Thursday

7:30am to 5pm CST

Friday 7:30am-3pm CST

Accessing your retirement account and connecting with Principal is easy!  Click here to watch a presentation to learn more about your Principal 401(k) plan and navigate the Principal site.

Access your account online

First-time Users

  • Select Get Started, and enter your first name, last name, date of birth, mobile phone number (this is the quickest way to verify your identity), and your ID number (this is your Social Security number) or zip code.  

  • Agree to do business electronically and click Continue

  • If you don't provide your mobile phone number you'll need to answer a few personal questions as an alternative way to confirm it's really you.

  • Create a unique username, set a secure password, and add your email address

  • Select and answer three security questions to use if you need to call Principal

  • You now have access to your online account and you'll get a confirmation email within a few minutes.

  • The first time you log in, you'll need to choose where Principal sends you the verification codes (text message, voice call, or authentication app) and how often you want to use them.

Ongoing Account Access

  • Click Log In

  • Enter your username and password (click Forgot Username or Forgot Password if you need to reset) and click Log In

  • If you're logging in from a new device, resetting your user name or password, or you've opted to use verification codes every time you log in, you'll receive a security code via text message, voice call, or authentication app

  • Enter the security code and Verify

Call Principal Directly

First time enrollees call Principal at 1-800-986-3343

  • Press 1 for questions on your retirement.

  • Press 1 to continue to your personal account

  • Be sure to have your SSN handy for the call

Existing participants, call Principal at 1-800-547-7754.

  • Enter the full 9 digits of your SSN to help locate your account

Representatives are available to assist you Monday through Friday, 7:00am to 9:00pm CST.

Call CAPTRUST for investment advice!

In addition to our partnership with Principal, GreenState Credit Union has also joined forces with CAPTRUST to provide you with access to professional, unbiased, retirement and investment advice as part of your retirement package.  Schedule an appointment today with CAPTRUST at or call 1-800-967-9948 to speak directly with a retirement counselor.  CAPTRUST can help you determine how much to save and how to invest, and they will work with you to create a Retirement Blueprint™, a comprehensive planning tool tailored to your individual goals and objectives.

Watch Participant Experience video to learn more about what you can expect when working with CAPTRUST

Why is advice from CAPTRUST important?  Watch The Value of Advice video to find out!

Disclosure: CAPTRUST’s Retirement Blueprint (the “Blueprint”) is intended to document guidelines based on an individual participant’s risk tolerance, time horizon, needs and objectives, and is provided only when CAPTRUST is engaged by the plan sponsor to provide “Participant Advisory Services” (also referred to as “PAS”). Nothing contained in a “Blueprint” should be construed as a solicitation or recommendation to invest in any particular securities, but rather as an individual financial plan designed for the Participant’s use only. CAPTRUST does not render legal, accounting or tax advice.

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